FAQ'S

Art files: Acceptable art files for your logo branding on promotional products are:

Vector art required formats: PDF vector, Adobe Illustrator, or eps
* Send file via email

Eproofs: Provided after receipt of acceptable art file and order placement.

Speculative sample: (1 pc with your logo) ensures 100% satisfaction.

* Spec samples are available on all products if preferred.
* Spec required when:
Certain situations & varies by product, materials,
imprint method, logo or large quantities. * Allow an extra 5- 7 days for spec sample, beyond full run
production time.

Production time: Varies by product & quantity. Inquire for specific item.

Rush services available on some products.

Exact quantity count / Over runs & under runs:

*Standard printing industry acceptance is + - 5% over or under of your qty ordered.
*Overages or unders are billed accordingly.
* Upcharge for exact count may be incurred.

PMS Color Match: Designate logo PMS #. Exact PMS color catch, may incur up charge.

Special Packaging Needed? Please contact us with specifications.

Shipping method: Ground is standard. Express available upon request.

Drop shipments: Available, additional incurred charge.

Random Samples: Available. Please provide your UPS or FedEx #

Austin Specialty Advertising, Inc.

We are here to provide a positive experience for your company.

Have Questions?

We are honored to provide assistance and earn your business.

Contact us today!

512.345.7868 or needassistance@austinspecialty.com